Terms and Conditions

1. Introduction & Acceptance

By accessing or using services provided by AM Global Group LLC ("Company," "we," "us," "our"), you ("Client," "User," "you," "your") accept and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any other policies referenced herein. You should review Terms and the Privacy Policy regularly as they may change at any time at the sole discretion of AM Global Group LLC. If you do not agree to these Terms, please do not use our Services.

2. Definitions

  • "Services": Medical record retrieval & summarization, ROI support, legal services, software development, lead generation, and other services as described on our website.

  • "Client Data": All information, including protected health information (PHI), provided by you for performance of Services.

  • "Website": www.am-globalgroup.com and related domains.

  • "Personal Information": Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular individual or household.

3. Scope of Services & Performance

  • We provide Services in four verticals: Legal, Software Development, Lead Generation, and Medical Records Retrieval & Summarization.

  • We commit to industry-standard performance, including zero-error rate data entry and quality assurance for PHI/ROI support.

  • Deliverables and timelines are described in a separate statement of work (SOW) or Service Level Agreement (SLA). The SLA takes precedence if in conflict with these Terms.

  • We reserve the right to use subcontractors or affiliated entities to perform Services, provided that we remain responsible for their performance.

4. User Obligations

4.1 Acceptable Use

You must not:

  • Overburden, damage, or impair our website or systems;

  • Use bots, scrapers, spiders, automated tools to extract data without our express written permission;

  • Introduce malware, viruses, or exploit vulnerabilities;

  • Attempt unauthorized access or denial-of-service attacks;

  • Use the Services for any illegal purpose or in violation of any local, state, national, or international law;

  • Infringe or violate the intellectual property rights or any other rights of others.

4.2 Compliance with Laws

You must comply with all applicable laws and not infringe third-party rights (IP, privacy) or engage in fraudulent, deceptive, harassing, discriminatory, or illegal activity.

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Client-Provided Data & Privacy

  • You grant us the right to use Client Data solely for providing Services.

  • We will store, process, and retain such data per our Privacy Policy, applicable laws, and HIPAA standards (as relevant).

  • We maintain data backups, but you are responsible for your own archival and recovery. We disclaim liability for any loss or corruption thereof.

  • For California residents, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the right to know what personal information we collect, request deletion, correct inaccurate personal information, and opt-out of the sale or sharing of personal information.

6. Confidentiality & Security

  • Both parties will treat Client Data and proprietary disclosures as Confidential Information.

  • We maintain administrative, technical, and physical safeguards to protect PHI/security of all data.

  • Disclosure is permitted only as required by law, court order, or with Client's consent.

  • In the event of a data breach involving your Personal Information, we will notify you in accordance with applicable law.

  • Our security measures include encryption, access controls, regular security assessments, and employee training.

7. Intellectual Property Rights

  • You retain ownership of your Client Data.

  • We retain ownership of our pre-existing IP, proprietary tools, templates, software, workflows used in delivering Services.

  • Any custom deliverable jointly developed may be subject to a mutually agreed license or ownership clause.

  • You grant us a limited, non-exclusive license to use your name, logo, and trademarks for the purpose of providing the Services and for marketing purposes, subject to your brand guidelines.

  • Nothing in these Terms transfers ownership of either party's intellectual property to the other party.

8. Fees & Payment Terms

  • Fees are defined in your SOW or SLA. Unless otherwise stated:

    • Payments net 30 days, in USD unless agreed, with applicable taxes.

    • Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is less, plus reasonable collection costs.

    • Payments are non-refundable, except per written agreement.

  • We may increase our fees upon 30 days' written notice. Your continued use of the Services after such notice constitutes acceptance of the new fees.

  • You are responsible for all taxes associated with the Services, except for taxes based on our net income.

9. Modifications & Updates

  • We reserve the right to modify Services or these Terms at any time. Significant changes will be communicated in advance through email or Website post. Continued use constitutes acceptance.

  • We may update Website content anytime; reliance is at your own risk.

  • If you do not agree with the modified Terms, your sole remedy is to discontinue using the Services.

  • Changes to these Terms will not apply retroactively unless required by law or expressly stated otherwise.

10. Warranties & Disclaimer

  • We warrant our Services will comply in material respects with applicable laws and the SLA in effect.

  • Except where prohibited by law, ALL WARRANTIES (express, implied), INCLUDING MERCHANTABILITY, FITNESS FOR PURPOSE OR NON-INFRINGEMENT are expressly disclaimed.

  • The Services are provided "as is" and "as available" without warranty of any kind.

  • We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

  • To the maximum extent permitted by law, we and our employees, affiliates, or agents will not be liable for any indirect, incidental, consequential, special, or punitive damages—including but not limited to lost profits, revenue, data loss, or business interruption—even if we have been advised of the possibility.

  • Our maximum aggregate liability per event shall not exceed the fees paid by Client under these Terms in the preceding 12-month period.

  • Certain jurisdictions may not allow certain exclusions or limitations, so these may not apply fully where prohibited.

  • The limitations in this section do not apply to liabilities that cannot be excluded or limited under applicable law.

12. Indemnification

  • You agree to indemnify, defend, and hold us harmless from any claim arising from:

    • Your violation of these Terms;

    • Your breach of representations or misuse of Services;

    • Third-party claims arising from your data or actions related to Services.

  • We reserve the right to control defense, at your expense, and you must cooperate where reasonably requested.

  • We will promptly notify you of any such claim and provide reasonable assistance at your expense.

13. Term & Termination

  • Terms: These Terms remain in effect until terminated.

  • Termination for Convenience: Either party may terminate with 30 days' written notice.

  • Termination for Cause: Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 15 days of receiving written notice.

  • Effects of Termination:

    • All due fees outstanding become immediately payable.

    • You must remove our confidential or proprietary materials.

    • We may delete or archive Client Data as described in the Privacy Policy.

    • Sections 5-12, 14, 15, 17, and 22 will survive termination.

14. Data Deletion & Retention

  • We retain Client Data as necessary to provide Services and as required by law.

  • Upon termination, we will retain or dispose of data per the agreed-upon retention schedule or your written request, subject to legal and regulatory obligations.

  • You may request deletion of your Personal Information by contacting us at am@am-globalgroup.com.

  • We may retain certain information in archived or backup form as required by law or for legitimate business purposes.

15. Dispute Resolution & Governing Law

  • These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.

  • Arbitration Clause: Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in New York, NY, under the American Arbitration Association (AAA) rules. The arbitration shall be conducted by a single arbitrator, and the award shall be final and binding.

  • You may only bring claims individually—not as a class or representative action.

  • Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

  • Any arbitration shall be confidential, and neither party may disclose the existence, content, or results of any arbitration without the prior written consent of both parties.

16. Force Majeure

  • Neither party will be liable for delay or failure due to causes beyond reasonable control (e.g., natural disasters, war, strikes, pandemics, government actions, telecommunications failures), provided prompt notice is given.

  • If a force majeure event continues for more than 30 days, either party may terminate these Terms with written notice.

17. Non-Solicitation

17.1 Restriction on Soliciting Employees and Contractors

During the term of this Agreement and for a period of twelve (12) months following its termination or expiration for any reason, the Client agrees that it shall not, directly or indirectly:

  • Solicit, induce, or encourage any employee, consultant, or independent contractor of AM Global Group LLC ("Company") to leave their employment or contractual relationship with the Company;

  • Hire or engage, whether as an employee, consultant, contractor, or otherwise, any person who is or was employed or engaged by the Company within the previous six (6) months of such solicitation or engagement.

17.2 Restriction on Client's Clients and Affiliates

The Client further agrees that it shall not assist, authorize, or allow any of its affiliates, clients, subsidiaries, or representatives to take actions that, if taken by the Client itself, would constitute a breach of this Section.

17.3 Remedies for Breach

Any breach of this provision will be considered a material breach of this Agreement and may cause irreparable harm to the Company. In the event of such a breach, the Client agrees that the Company shall be entitled to seek equitable relief, including injunction, and liquidated damages in an amount equal to one (1) year of the individual's total compensation (including salary, bonuses, and incentives) or as otherwise determined by a court of competent jurisdiction.

17.4 Exceptions

This section shall not prohibit:

  • General advertisements or job postings not specifically targeted at Company personnel;

  • Engagements that occur with the Company's prior written consent.

18. Communication & Notices

  • You consent to receive communications from us electronically, including emails, text messages, and notices posted on our Website.

  • Notices via email to the contact provided in the SLA or Website.

  • Legal notices by certified mail to our corporate address:

    • USA: 30 Wall Street, 8th Floor, New York, NY 10005

    • India: Cerebrum IT Park, Kalyani Nagar, Pune, MH 411014

  • You may opt out of marketing communications, but you cannot opt out of service-related communications.

19. Severability

If any provision is held invalid or unenforceable by a court, the remainder stays in full force, and the offending part is replaced with a valid comparable provision.

20. Entire Agreement

These Terms, including referenced documents (SLA, Privacy Policy), constitute the entire agreement and supersede all prior agreements and representations.

21. Assignment

  • We may assign these Terms in whole or in part to any affiliate, subsidiary, or successor in interest.

  • You may not assign these Terms without our prior written consent.

  • Any attempted assignment in violation of this section is void.

22. Export Controls

  • You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.

  • You warrant that you are not located in any country subject to U.S. embargo or trade sanctions.

23. Additional Provisions Specific to Medical & ROI Services

23.1 HIPAA & Data Security

  • We commit to comply with applicable privacy and security standards (e.g., HIPAA in the U.S.) when handling PHI.

  • We maintain a Business Associate Agreement (BAA) with clients where required by law.

  • We implement appropriate safeguards to protect PHI in accordance with HIPAA requirements.

23.2 Accuracy & Quality Guarantees

  • We maintain a 0% error rate standard in data entry and QA processes for PHI/ROI support.

  • In case of quality issues attributable to us, we will re-perform the work at no additional cost to you within the SLA terms.

24 SMS Messaging Terms and Conditions

24.1 SMS Program Overview

By opting into SMS messaging through any form on the AM Global Group LLC ("Company") website or through any of our Services, you expressly consent to receive recurring marketing and non-marketing text messages from AM Global Group LLC. These messages may include:

  • Appointment reminders

  • Status updates on services

  • Order or request confirmations

  • Billing alerts

  • Account-related notifications

  • Marketing or promotional content related to our services

You acknowledge and agree that these text messages may be sent to the phone number you provided, and that consent to receive such messages is not a condition of purchase.

24.2 Message Frequency

Message frequency may varydepending on your interaction with our services and ongoing campaigns.

24.3 Message and Data Rates

Message and data rates may apply. These charges are billed by and payable to your mobile service provider. Check with your wireless carrier for applicable charges.

24.4 Opt-Out Instructions

You can opt out of our SMS program at any time by texting STOP in reply to any SMS received from us. After you send the STOP message, you will receive one final confirmation message to confirm you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in.

24.5 Help or Assistance

For assistance, text HELP or visit our website at www.am-globalgroup.com

24.6 Privacy Policy and Terms

For more information about how we handle your personal information, please see our Privacy Policy. These SMS terms are part of our overall Terms of Service.

24.7 Carriers and Delivery

Delivery of SMS messages is subject to effective transmission by your mobile service provider and is not guaranteed by the Company. Not all mobile devices or handsets may be supported. The Company is not liable for delayed or undelivered messages.

Contact Information

If you have any questions about these Terms, please contact us at:

AM Global Group LLC 30 Wall Street, 8th Floor New York, NY 10005 Email: am@am-globalgroup.com Phone: +1 443 303 2989.